***RESUME***
ROGER DIB
94 Snider Ave,
Toronto, Ontario, M6E 4S1
Home: (416)
785-6669 | Cell: (416) 725-4332
E-mail: roger_dib@hotmail.com
EDUCATION:
Herzing College - Laval, Québec 1997
- 1998
Microcomputer and networking, college attestation (AEC)
Vanier College - Montréal, Québec 1994
- 1997
College diploma in social sciences (DEC)
St-Maxime - Laval, Québec 1992
- 1994
Secondary diploma
(DES)
SKILLS:
·
Fluent in
French, English, and Arabic (Both written and verbal)
·
Expensive
knowledge of computer systems and networks
·
Good verbal
and written communications skills
·
Excellent
customer service skills
WORK EXPERIENCE:
EDS / XEROX Dec-00/May-01
Technical Support
Responsibilities
·
Novell And NT logon locally or VPN
“Password reset and unsuspended user’s”
·
Mainframe printer and application support
“Rumba”
·
System
Administrator assistance on monitoring Server across Canada
·
Solving
customer problems on all application needed
SODEMA / SYMPATICO Jun-00/Oct-00
Technical Support
Responsibilities
·
Analyze the problem and apply a fast
solution to solve it
·
Controlling the situation with any irate
clients
·
Knowledge of
Netscape, DUN, and Internet configuration
STARTEL COMM. Oct-98/May-00
System Administrator
Responsibilities
·
Assembling, Consultation and Sales of PCs
·
Multiple
networks installation and upgrades
·
Marketing of
new products
CABLEK INDUSTRIES Sep-99/Mar-00
Consultant
and Sales Representative
Responsibilities
·
Answering the clients inquires about
network products
·
Knowledge of
network cables such as coax, UTP and Fiber Optic
·
Knowledge of
network accessories such as SCSI components for servers, Hubs and Switch views
REFERENCES: Available
upon request
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