Android Support Page


HD Video Streaming over WiFi: advanced information

All apps require Android 4.x


IMPORTANT: Before installing any app, install and run app OTG Status; it will guide you through the whole process, including app installation once the right conditions are met.

* * * Before beginning, make sure the battery of your Android phone/tablet is fully charged.* * *

Make sure your camera battery is fully charged as well.

All apps now contain built-in Help.

OTG Status version 2.0.0.6 (or above) Test:
  • Launch app OTG Status.
  • Connect a USB Memory Stick to your phone/tablet using a USB OTG Adapter like this.
  • If Connected Device Conclusion: says Yes, read Help: Connecting Camera, then connect camera.
  • With camera connected, camera must be clearly identified and Connected Device Conclusion: must say Yes; read Conclusion Details and you will be offered to install app 'USB Config' (previously called aMCA) if all the right conditions are met.
  • If app cannot detect Camera, read Help: USB Cable Issues.
  • If app identifies a problem with USB Authorizations, see this page for solution.
Notes:
  1. Most of the time camera connection problems can be resolved by using a micro-to-mini OTG Adapter or a regular OTG Adapter with a USB Type A Male to Mini-USB Type B Male Adapter instead of the standard camera cable.
  2. With camera connected and clearly identified, Connected Device Conclusion: must say Yes; always wait for app OTG Status Conclusion Details to offer to install app 'USB Config'.
  3. App 'USB Config' will prompt you to install app 'Live HD' (previously called ExtCam) after you save modified parameters.



App support:
This support page should handle 99% of all issues; if you still have problems after going through this page, first read the disclaimer at the bottom of this page. If appropriate, send an email to therau2000@videotron.ca and make sure to specify:
  • your full name;
  • your country;
  • phone/tablet make and model;
  • Android version;
  • version(s) of installed 'USB Config' and 'Live HD' apps;
  • if you are requesting help because 'USB Config' (SD card inserted) or 'Live HD' (SD card removed) app does not open automatically when you connect camera, run app OTG Status and take a screen snapshot to include with your request;
  • problem description including screen snapshot(s) as required.
Useful information:
  1. No Android device yet ?
  2. Most Annoying Issues with Android 4.3
    • Frequent intermittent USB problems
      • Host USB does not work correctly unless Android 4.3 initial setup is done in the default language: English (United States); when Android 4.3 initial setup is not done in English US, USB behaviour is mostly unpredictable/unreliable. See this page and this page for details.
      • Host USB may start/stop working for no apparent reason after several reboots.
      • Disabling Auto-rotate screen in Accessibility seems to improve the situation a little bit.
      • Always connect/disconnect OTG cable every time camera is connected/disconnected.
      • It may take 20 (or more) connect/disconnect for Mobius camera to be recognized. This may be related to USB cables.
      • Mobius camera stops being recognized for no apparent reason; it may be recognized again after several reboots.
    • Any app can crash for no reason
      • The crash always happens in the OS code, right after allocating memory; apparently allocated memory was already in use. System app Settings seems to crash more often than any other.
      • Solution:
        • there is no known solution to this problem, except maybe updating the OS to 4.4.2 or 4.4.3.
    • App no longer opens automatically
      • When connecting Camera, installed app used to always open automatically; now nothing happens when connecting Camera.
      • Solutions:
        • Use the manual launcher that is now available.
        • use Settings, Apps, select the app then scroll down to the bottom and, under LAUNCH BY DEFAULT, touch Clear defaults; it sometimes clears this problem.
        • uninstall and reinstall app from Play Store; it sometimes clears this problem.
        • rebooting your device several time may help clear this problem.
    • "Damaged USB storage" error when connecting Camera (also seen on Android 4.1 and 4.2)
      • This problem can happen when connecting a Camera that has a low or nearly depleted battery.
  3. Playing videos recorded with #16 Live HD/Mobius Live HD:
    • For convenience, #16/Mobius Live HD now has a built-in video player.
  4. Playing videos recorded by Mobius ActionCam and #16 Camera:
    • One of the best video players to view AVI, MOV, and MP4 videos is MX Player. For smoothest playback, make sure to enable hardware acceleration in Settings.




See USB adapters and Tips below; click here for Play Store apps.


New Mobius Live HD v4.x.x.x



New #16 Live HD v4.x.x.x






#16/Mobius Live HD: Android WebCam app for the #16/Mobius ActionCam
(5 min 16 sec) make sure you watch it in 720p HD



New OTG Status

 

Mobius USB Config - USB Configuration for Mobius ActionCam



#16/Mobius USB Config v7.x.x.x - USB Configuration for #16/Mobius ActionCam.
(9 min 27 sec) make sure you watch it in 720p HD




#16 USB Config - USB Configuration for #16 Camera

    'USB Config'





OTG adapters:

Micro-to-mini OTG adapter cable
OTG adapter cable
OTG adapter cable with external power

Android Buying Tips:

  1. Warning: Before buying a device running Android 4.3, please read carefully section Most Annoying Issues with Android 4.3 near the top of this page.
  2. If you are shopping for an Android device, as with many other types of products, you have the choice between brand name products and lower cost products.
  3. Many (but not all) lower cost products support Host USB and have a USB OTG adapter included. Although they may be financially attractive, they are not suitable for everyone. If you are technically proficient, they may well be a good choice; but if you are not, you might be better off going for brand name products.
  4. In any case, if you intent to run 'USB Config'/'Live HD' apps on your device, make sure it does support Host USB (as per new app app OTG Status); also make sure Google Play Store is installed and working.
  5. Most lower cost tablets are missing USB Authorizations even if they support Host USB. That problem can be fixed using Step 3 of these instructions. If you are technically proficient, it should not be a problem; otherwise it may well be mission impossible.
  6. The bottom line ? If you are technically proficient, you can probably afford to buy a lower cost product and invest a few hours to get it working right; if you are not, it may be wise to go for a brand name product.
Apps Statistics (as of April 2014):
  • Most Popular phones running USB Config/Live HD:
    • Samsung Galaxy S3
    • Samsung Galaxy S4
    • Samsung Galaxy S2
    • Google Nexus 5
    • Samsung Galaxy Note 2
    • Samsung Galaxy Note 3
    • HTC One (hardware m7)
    • Samsung Galaxy Note
    • Motorola Moto G
  • Most Popular tablets running USB Config/Live HD:
    • Google Nexus 7
    • Samsung Galaxy Tab 2 10.1
    • Samsung Galaxy Tab 2 7.0
    • Asus EeePad Transformer TF101
    • Asus ASUS Transformer Pad TF300
  • Most difficult Devices on which to get apps working correctly:
    • Any device running Android 4.3
    • Most Nexus devices cannot browse camera's SD card without first installing paid app 'Nexus Media Importer' which may interfere with the automatic launch of 'USB Config' when camera is connected.
  • Devices that cannot run these apps:
    • Install and run new app OTG Status to find out if your phone/tablet can run USB Config/Live HD apps.
Copyright therau2000 2013,2014
ALL RIGHTS RESERVED

All apps are available exclusively in Play Store.
Support requests for BOGUS apps will not be answered.
Support requests for unsupported cameras will not be answered.
All apps are offered as is, without any warranty of any kind.
Play Store app distribution does not necessarily cover all countries.
All apps are supported only in countries where they are legally distributed by Play Store.
Any or all apps may be discontinued at any time without prior notice.
App distribution may be altered, suspended, resumed, or terminated without prior notice.

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therau2000@videotron.ca